1. Information We Collect
When you register and use bonus casino, we collect certain personal information that is necessary to provide you with a safe, functional, and compliant gaming experience. The types of information we collect fall into two broad categories: information you provide directly to us, and information we collect automatically through your use of the platform.
Information you provide directly:
- Full legal name, date of birth, and nationality
- Contact details including email address and mobile number
- Government-issued identification documents submitted during verification
- Financial information such as GCash or Maya account details used for deposits and withdrawals
- Communications you send to our support team, including chat logs and email correspondence
Information collected automatically:
- Device information including device type, operating system, and browser version
- IP address and approximate geographic location
- Session data including login timestamps, pages visited, and features used
- Transaction history including deposit amounts, withdrawal requests, and bonus activity
- Cookies and similar tracking technologies as described in the Cookies section below
We collect only the information that is reasonably necessary for the purposes described in this Privacy Policy. We do not collect sensitive personal information such as biometric data, health records, or political opinions unless specifically required by law or regulatory obligation.
2. How We Use Your Data
The personal information we collect is used exclusively for legitimate purposes directly related to the operation of the bonus casino platform and our obligations under Philippine law. We do not use your data for purposes that are incompatible with those stated here, and we do not sell your personal information to third parties under any circumstances.
Specifically, we use your information to:
- Create and manage your account, including verifying your identity and age eligibility
- Process deposits, withdrawals, and other financial transactions securely
- Comply with anti-money laundering (AML) and know-your-customer (KYC) obligations under Philippine regulations
- Detect, investigate, and prevent fraudulent activity, cheating, or abuse of our platform
- Provide customer support and respond to your enquiries in a timely manner
- Send you important account-related notifications such as transaction confirmations and security alerts
- Personalise your experience on the platform, including recommending relevant games or promotions
- Monitor and enforce responsible gaming obligations, including applying self-exclusion or deposit limits where requested
- Analyse platform usage patterns to improve our services, fix technical issues, and develop new features
Where we wish to use your data for marketing purposes — such as sending you promotional offers or newsletters — we will seek your explicit consent beforehand. You may withdraw this consent at any time by updating your communication preferences in your account settings or by contacting our support team directly.
3. Data Sharing & Disclosure
bonus casino does not sell, rent, or trade your personal information to any third party for commercial purposes. However, in order to operate the platform effectively and meet our legal obligations, we may share your information with a limited set of trusted parties under strictly controlled conditions.
We may share your data with:
- Payment processors and financial institutions — to facilitate deposits and withdrawals through GCash, Maya, InstaPay, and partner banks. These providers are bound by their own data protection obligations and are only permitted to use your data for the specific transaction purpose.
- Identity verification and KYC service providers — to confirm your identity and age in compliance with Philippine gaming regulations. These providers process your documents securely and do not retain them beyond the verification period.
- Regulatory and law enforcement authorities — where we are legally required to disclose information, such as in response to a court order, regulatory investigation, or AML reporting obligation. We will notify you of such disclosures where permitted by law.
- Technology and infrastructure partners — including cloud hosting providers and cybersecurity services that support the operation of our platform. These partners are contractually obligated to protect your data and may not use it for their own purposes.
- Professional advisers — such as legal counsel, auditors, or compliance consultants, where necessary for the conduct of our business and subject to professional confidentiality obligations.
Any third party that receives your personal information from us is required to handle it in accordance with applicable data protection laws and our contractual requirements. We do not permit our service providers to use your data for their own marketing or commercial purposes.
4. How We Keep Your Data Secure
We take the security of your personal information seriously and implement a range of technical and organisational measures to protect it against unauthorised access, loss, alteration, or disclosure. Our security practices are reviewed and updated regularly to keep pace with evolving threats and industry best practices.
Our security measures include:
- SSL/TLS encryption for all data transmitted between your device and our servers
- Encryption of sensitive data at rest, including financial information and identity documents
- Strict access controls ensuring that only authorised personnel can access personal data, on a need-to-know basis
- Multi-factor authentication options for account login to protect against unauthorised access
- Regular security audits, vulnerability assessments, and penetration testing of our platform infrastructure
- Incident response procedures to detect, contain, and report data breaches in accordance with Philippine law
While we take every reasonable precaution to protect your data, no online platform can guarantee absolute security. You also play an important role in keeping your account safe — please use a strong, unique password, do not share your login credentials with anyone, and contact our support team immediately if you suspect any unauthorised activity on your account.
We retain your personal information only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law. When your data is no longer needed, it is securely deleted or anonymised in accordance with our data retention policy.
5. Your Rights as a Data Subject
Under the Philippine Data Privacy Act of 2012 (Republic Act No. 10173) and its implementing rules, you have a number of rights with respect to your personal information held by bonus casino. We are committed to honouring these rights and making it straightforward for you to exercise them.
Your rights include:
- Right to be informed — you have the right to know what personal information we hold about you, how it is being used, and with whom it is shared.
- Right of access — you may request a copy of the personal information we hold about you at any time. We will respond to verified access requests within a reasonable timeframe.
- Right to rectification — if any of the personal information we hold about you is inaccurate or incomplete, you have the right to request that it be corrected. You can update basic account details directly through your account settings.
- Right to erasure — in certain circumstances, you may request that we delete your personal information. Note that we may be required to retain certain data for legal, regulatory, or fraud prevention purposes even after an erasure request.
- Right to object — you have the right to object to the processing of your personal information for direct marketing purposes at any time, and we will honour such requests promptly.
- Right to data portability — where technically feasible, you may request that we provide your personal data in a structured, commonly used, and machine-readable format.
- Right to lodge a complaint — if you believe that your data privacy rights have been violated, you have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines.
To exercise any of these rights, please contact our support team with your request and sufficient information to verify your identity. We will acknowledge your request promptly and aim to resolve it within 30 days, or within any shorter period required by applicable law.
6. Cookies & Tracking Technologies
bonus casino uses cookies and similar tracking technologies to enhance your experience on our platform, ensure the security of your session, and help us understand how the platform is being used. A cookie is a small text file placed on your device when you visit our website; it allows us to recognise your browser and remember certain information about your preferences and activity.
We use the following types of cookies:
- Essential cookies — these are strictly necessary for the platform to function correctly. They enable core features such as account login, session management, and secure payment processing. You cannot opt out of essential cookies without affecting the functionality of the platform.
- Performance and analytics cookies — these help us understand how visitors interact with our platform by collecting aggregated, anonymised data about page visits, session duration, and feature usage. This information is used solely to improve the platform experience.
- Functional cookies — these remember your preferences such as language settings, game history, and display options, so that your experience is consistent across sessions.
- Marketing cookies — where you have given your consent, these cookies may be used to show you relevant promotional content based on your activity on the platform. You can withdraw your consent to marketing cookies at any time through your browser settings or account preferences.
You can manage or disable cookies through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of the platform and your ability to access some features. For more information on managing cookies, refer to your browser's help documentation.
7. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our data practices, applicable Philippine law, regulatory requirements, or the features and services we offer. When we make material changes to this policy, we will notify registered members via the email address associated with their account or through a prominent notice on the platform.
The updated Privacy Policy will be published on this page with a revised effective date at the top of the document. Your continued use of the bonus casino platform after the effective date of any changes constitutes your acknowledgement of the updated policy. We encourage you to review this page periodically so that you remain informed about how we are protecting your personal information.
If you have any questions about this Privacy Policy, how your data is handled, or how to exercise your rights, please visit our FAQ page for quick answers, or contact our support team directly. You may also visit our Responsible Gaming page to learn more about the tools and protections we have in place for our members in the Philippines.